Meet our newest therapist Rachel Hillegass, LCSW

How did you become a therapist?

My path to therapy was shaped by a variety of experiences working with diverse populations across different career settings. In each of these roles, I found myself fascinated not just by the work itself, but by the people I encountered—their stories, behaviors, struggles, and strengths. Over time, I realized that what mattered most to me wasn’t just assisting people with surface-level tasks or crises, but being able to connect with them on a deeper level. I wanted to understand their motivations, fears, and inner experiences. That desire is what ultimately led me to pursue a career in therapy.

What drove you to move from social work into private practice?

Throughout my professional life, I’ve worked with people from all walks of life—children, adults, families, those facing poverty, trauma, substance use, and mental illness. These experiences gave me a broad understanding of the systemic and personal challenges individuals face. However, I often found myself limited in how deeply I could engage with the people I was trying to help. Whether due to time constraints, the nature of the job, or the focus on short-term goals, I kept feeling like something was missing. I craved a space where I could slow down, listen more fully, and explore the “why” behind people’s behaviors—not just what they were doing, but what drove them to act, cope, and relate the way they did.

So does therapy offer answers and clarification as to why we act the way we do?

Therapy offers that opportunity. It provides the chance to be fully present with another person, to build a relationship grounded in trust, and to work collaboratively toward growth and healing. I was drawn to that process—the idea that therapy is not about fixing someone, but about walking beside them, helping them make sense of their lives, and empowering them to make meaningful changes. That level of connection and insight feels both powerful and deeply human to me.

It seems like you have real compassion and curiosity about people…

I’ve always been curious about the human experience. Why do people repeat patterns that hurt them? How does early attachment shape our relationships? What does healing really look like? I believe therapy gives us a unique window into these questions. It allows us to hold space for pain, explore the roots of behavior, and honor the complexity of people’s stories. That is the kind of work I want to be doing every day.

How do you help people through therapy?

Ultimately, I was drawn to therapy because I believe that change is possible when people feel seen, heard, and understood. I want to offer that kind of presence and support to others. My past work gave me the foundation; therapy gives me the depth. In this field, I can use my empathy, curiosity, and commitment to growth to truly make a difference—one person at a time.

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